Return Policy and RMA Request Page
All returns require an RMA number. Please request an RMA number using the form below. We do not issue RMA numbers via telephone. THANK YOU! Marvel Floors accepts returns for thirty (30) days after shipment. Buyer is responsible for all return shipping costs. Defective products are returnable for 30 days without restocking fees. A NON-NEGOTIABLE 10% RE-STOCKING FEE APPLIES TO ALL NON-DEFECTIVE RETURNS OR EXCHANGES. Shipping costs are non-refundable. Customer must request a return merchandise authorization (RMA) thru our website to receive instructions for returning the package. A RMA number will be issued with instructions for returning the package within two business days. Please note that RMA numbers will not be issued via telephone. All returns without a RMA number or sent COD will be refused. All packaging materials and parts must be included for a refund. We reserve the right to refuse returns with missing parts. Products damaged by the customer during installation may be given a partial refund or refused altogether. Ammunition, open software/data cards, international orders, freight truck only products and special order items are not returnable. Claims of shipment damage, incorrect/missing items, or non-receipt of goods must be made within 10 days. RMA Request for Returns: Please email us at firstname.lastname@example.org or complete the Return Authorization Request Form below.